Refund and Returns Policy
Refund and Returns Policy
Returns
Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, unworn, in its original condition, and returned in its original packaging.
For hygiene reasons, we reserve the right to refuse returns of products that have been worn, washed, altered, or are not in a resalable condition.
To complete your return, we require proof of purchase, such as your order confirmation email or receipt.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Personal care and hygiene products
- Any item that has been worn, washed, damaged by misuse, or is not in its original condition
Partial Refunds (Where Applicable)
Partial refunds may be granted in the following situations:
- Any item not in its original condition
- Any item that is damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your returned item has been received and inspected, we will send you an email confirming receipt of your return.
We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed automatically and a credit will be applied to your original payment method within a few business days.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider, as it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you have completed all of the above steps and still have not received your refund, please contact us at:
contactservice.gamma@gmail.com
Sale Items
Only regular-priced items may be refunded.
Unfortunately, sale items, discounted items, promotional offers, clearance products, and special bundle deals cannot be refunded unless they are faulty or defective.
Exchanges
We only replace items if they are defective, damaged upon arrival, or if the wrong item was received.
If you need to exchange your item for the same product, please email us at:
contactservice.gamma@gmail.com
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide photographs showing the issue.
We will review your request and arrange a replacement or refund where appropriate.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit equal to the value of the returned item.
If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.
Return Shipping
To initiate a return, please contact our customer support team at:
contactservice.gamma@gmail.com
Once your return request has been reviewed and approved, we will provide you with detailed return instructions and the appropriate return address.
Please do not send any items back without prior authorisation, as unauthorised returns may not be accepted or processed.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Shipping costs are non-refundable. If a refund is granted, any applicable return shipping fees may be deducted from the refund amount.
Depending on your location, the delivery time for exchanged items may vary.
For items valued at over £75, we recommend using a tracked delivery service or purchasing shipping insurance. Gamma cannot guarantee receipt of returned items that are lost or damaged during transit.